Softlink support services help you realize the immense power of our products for your business growth. At Softlink, support means supporting the customer and the product. We focus on three aspects of support:
- Customer support
- Software maintenance
- Product updates
Our global customers expect and receive a quick response to their queries and a timely resolution to problems through multiple communication channels such as telephone, email, online chat and personal visits. Over 90% renewals of product licenses prove that we have succeeded in the area of customer service and support. With our support system, we are able to deliver outstanding services to over 100,000 satisfied users across 4,500 companies. The support services will be provided by following modes for reporting any Query, Defects and Requirements.
- Web Based Ticketing System
- Support by Telephone
- Electronic Mail Support
- Third Party Online Chat tool
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