Specialized software for freight forwarding and logistics has been quite popular. The pandemic only spurred its adoption. A survey by MHI found that 49% of supply chain leaders have accelerated spending in digital technologies to make their operations more responsive and forward-looking during the pandemic. Investments are of immense
Softlink Global has been the pioneer for the quickest implementation of Indian customs duties via their cloud solutions. Since 1995, every customs duty change, exemption, or rollback has almost immediately been reflected in our systems and available to our customers. Even in the February 2022 customs notification, our database
A gulf of difference is seen between forwarders. Some are comfortable handling even huge volumes while others struggle to earn consistent profits. How is it that in the same industry, some forwarders consistently do well, even in adverse situations and some crumble under a disruption? On closer examination, it
Remember the last time an unhappy customer never returned to avail of your service? You will realize what triggered the customer’s exit was not just poor service. It was how the communication with the customer was handled. To provide the best customer experience, every logistics company must be on
Email is a powerful solution to share concise and instant information between stakeholders. But the downside of email is that it can only partly help in ensuring process compliance. Relying just on emails in an industry like freight forwarding can create uncertain scenarios among employees like: Has the customer
