The quality of service towards customers is directly or indirectly proportional to the progress of a business. Keeping customers happy is regarded as one of the key engagements of an organization. The level of customer satisfaction can establish or tarnish an organization’s reputation. Statistics suggest that the cost of
Before we commence a new venture, we plan many things to gain the most out of our efforts. Projections and estimates are all part of the plan aimed to achieve an increase in productivity, profitability, and effectiveness. For your plan to work as expected, you require your personnel and
There has been a traditional belief that growth can be achieved by optimization of manual processes, operational superiority, and minimization of costs. This explains the unwillingness to change the perspective towards the use of technology and digital transformation. The resistance to change may be broken due to compliance mandates,
We wish our containers to be always full, seas ever so friendly, customs clearances in minutes, and deliveries to continually be at super speed. Ideal world, ain’t it? Technology has been able to take care of everything from Less Container Load (LCL) and Full Container Load (FCL) to Custom
In your purpose of conquering the heights of success in Freight Forwarding, strengthening your core business is key. A closer look at all your tools and ability, you realize that you have it all together. All you need is just a bit of sharpening. History has shown that economic
