A gulf of difference is seen between forwarders. Some are comfortable handling even huge volumes while others struggle to earn consistent profits. How is it that in the same industry, some forwarders consistently do well, even in adverse situations and some crumble under a disruption? On closer examination, it
As a company, you want to see growth; no doubt about that. But if your processes aren’t designed to measure growth, your success may end up being a once-in-a-lifetime jackpot. Measuring your company’s performance is crucial. It does not just help to realize the gains but also assists in
Remember the last time an unhappy customer never returned to avail of your service? You will realize what triggered the customer’s exit was not just poor service. It was how the communication with the customer was handled. To provide the best customer experience, every logistics company must be on
Email is a powerful solution to share concise and instant information between stakeholders. But the downside of email is that it can only partly help in ensuring process compliance. Relying just on emails in an industry like freight forwarding can create uncertain scenarios among employees like: Has the customer
The potential of technology to impact our lives positively is easily visible everywhere. Take, for instance, smartphones. The handy devices enable us to not just communicate instantly but also carry repositories of contacts, images and videos everywhere. Yet, when it comes to the logistics business, we may question technology’s
