Supply Chain Era

Autonomous robots are no longer a far-fetched idea and are already impacting the supply chain industry, providing valuable benefits. Big players in the e-commerce and supply chain sectors, such as Amazon, Walmart, and DHL, have already implemented robots in their warehouses and distribution centres. These robots are transforming the industry by improving efficiency, accuracy, safety, scalability, and reducing costs. As technology advances, we expect even more advanced robots revolutionize supply chain operations.

  • Autonomous robots can enhance the pace and precision of everyday tasks, particularly in warehousing and manufacturing.
  • Autonomous robots can increase efficiency by working alongside humans.
  • Autonomous robots can decrease the likelihood of employee harm in hazardous settings.

Autonomous robots are playing a significant role in shaping the future of the supply chain industry. They are powering businesses in reducing expenses in the long run, stabilizing labour and utilization, enhancing worker efficiency, decreasing error rates, minimizing the need for inventory checks, optimizing the time required for picking, sorting, and storing, and enabling access to challenging or risky locations.

What is Robotics Process Automation?

Robotic Process Automation (RPA) is used in Supply Chain to automate manual processes, reducing the likelihood of errors and anomalies. RPA tools are software solutions hosted on virtual servers, which can be started and stopped according to a pre-defined schedule. Automating repetitive tasks can help free up employees to focus on more complex problem-solving and creative work.

The future of supply chains will slowly see autonomous robots, which are helping companies to save money, ensure stability, boost productivity, prevent errors, reduce inventory checks, and optimize picking, sorting, and storing times. Robotic Process Automation (RPA) is used in supply chain management to automate low-value tasks, resulting in streamlined operations and reduced human error. Robotics enables supply chains quickly scale up and meet demand as it increases. Furthermore, robotics enhances workforce flexibility, as dangerous tasks such as retrieving items from high storage spaces improve worker safety. By minimizing human error and improving delivery times, robotic automation will enhance customer satisfaction.

It’s not surprising that a study has shown a 43% reduction in time for tasks like credit, collections, and billing through Robotics Process Automation (RPA). These benefits are significant for any enterprise but especially valuable for organizations seeking to manage complex supply chains effectively. The adoption of RPA in the supply chain has been sluggish, but with the potential gains in mind, companies are now embracing automation to streamline product flow and gain an edge over competitors in customer service.

Learn more from our experts how you can digitalize your freight forwarding & logistics business.

How can this advanced technology revolutionize the way supply chains have traditionally functioned?

Autonomous Mobile Robots (AMR)

Automated Mobile Robots (AMRs) utilize advanced sensor technology to transport inventory throughout the warehouse, even without fixed tracks between locations. These robots can interpret their environment using maps, computers, and onboard sensors. They are highly agile and can accurately identify package information, sorting them with great precision. As a result, these small warehouse robots streamline processes and reduce the risk of human error in manual, repetitive tasks.

Drones and Automated Guided Vehicles and Carts (AGVs and AGCs)

Automated Guided Vehicles and Carts (AGVs and AGCs) transport inventory around warehouses following a predetermined track within the facility. These robots are particularly suited for large warehouses, as they help reduce the time workers need to move from one area to another.

Automated storage and Retrieval System (AS & RS)

Automated Storage and Retrieval Systems (AS&RS) are robotic systems that can place or retrieve loads from predetermined storage locations. The type of AS&RS required depends on the specific task or goods handled. These systems can operate as a craft that moves along a predefined path or as a crane that retrieves items between aisles. Additionally, some robots can climb aisles to retrieve customer orders.

Eliminate the need for manual entry of purchase orders and other administrative duties

The process of creating, responding to, and processing purchase orders is a major administrative burden for retailers, manufacturers, and suppliers. Robotic Process Automation (RPA) can help identifying necessary inventory levels and comparing them to the available stock. RPA can then generate purchase orders that move up the supply chain automatically without human intervention.

Address requests for proposals, quotes, and inquiries related to supply chain management

Companies frequently have inquiries from suppliers and other stakeholders in the supply chain. These stakeholders use a blend of Natural Language Processing (NLP) and Robotic Process Automation (RPA) to analyse, comprehend, and reply to questions and requests for quotes or proposals. This approach can lead to quicker response times and more precise answers to standard inquiries.

Examine repetitive tasks to pinpoint opportunities for enhancing efficiency in the supply chain.

Robotic process automation produces large amounts of data, which is analyzed to discover ways to enhance processes, leading to increased efficiency, decreased waste, improved quality, and fewer delays. When combined with predictive and prescriptive analytics, robotic process automation becomes a component of a continuous improvement process that optimizes the supply chain.

Effortlessly integrating with other supply chain systems and tools

The advantages of robotic process automation extend beyond a single platform or company. Genuine RPA should integrate with and function across numerous software, systems, and tools utilized by stakeholders throughout the supply chain. This eliminates redundancy and boosts speed and quality for all suppliers, manufacturers, retailers, and other organizations involved.

What are the challenges of implementing RPA in Supply Chain?

Here are some challenges to implementing effective robotic process automation in the supply chain. These include:

  • It’s important to collect, manage, and organize supply chain data in a structured way so that RPA intelligent agents can use it efficiently.
  • Rushing into implementing RPA agents or not integrating them properly with business processes can lead to high project and operational costs.
  • Neglecting to consider how changes in business processes can affect intelligent agents may have a significant impact on supply chain operations.

Poor RPA change management or design may result in inaccurate outputs that are difficult to identify and fix.

Future outlook

  • The use of autonomous robots is expected to increase significantly in the next five years, especially in supply chain operations that involve tasks that are either low-value, potentially dangerous or high-risk. These robots are already commonly used in manufacturing, final assembly, and warehousing. The continued growth of autonomous robots in these areas will enable human workers to focus on more strategic, high-value work that is less dangerous.
  • The supply chain of the future is likely to feature more autonomous robots that are able to perform tasks with greater human-like abilities. 
  • As autonomous robots become more advanced, they require less setup time, supervision and can work alongside human workers. This enables them to work around the clock with consistent levels of quality and productivity, performing tasks that may be impossible, unsafe, or unappealing for human workers.
  • As the market for autonomous robots grows, there will be a greater alignment of end-to-end supply chain operations. Currently, many companies use robots for specific functions in the supply chain and test various robots to determine their effectiveness. As innovative companies expand their operations, robots that can build other robots could become a standard feature for optimizing manufacturing operations.


Companies should begin evaluating their supply chains to determine areas where they can implement autonomous robots, ranging from robotic process automation to self-driving vehicles with artificial intelligence. By doing so, they can experience notable enhancements in productivity and efficiency while simultaneously decreasing labour costs and improving customer satisfaction. With the constant improvement of technology and autonomy and the reduction in prices, the question is no longer if autonomous robots will become a part of the supply chain in the future but where and how soon.

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