What makes Technology Equally Important for Small Freight Forwarders as their Big Counterparts

We exist in the age of information which is now available even faster because of technology. Our business spheres are bombarding with information that can, at times, get overwhelming. We are deprived of countless avenues of uplifting our businesses when we choose to ignore the power of information coupled with technology.

As a wise saying goes – “Ignorance is always afraid of change”.

Digital disruption is slowly engulfing the freight forwarding and logistics world. Shippers, carriers, startups are seeing the usefulness in applying technology to enhance their business proposition. As a humble logistics provider, you must be wondering – Technology has reaped benefits only for the big players, why should I bother?

In your question lies a silver lining! Technology can fetch quick returns on investment because of its ability to provide clarity and generate opportunities. A few reasons to adopt technology in your operations are:

  • Streamline business operations and increase productivity as well as better customer experience
  • Scalable & Modular ERP application – making it adaptable to your needs
  • Immediate impact visible on commencing

The Market is Calling You to Step up

Here is a fun fact: even the biggest freight players have only a minority capture of the market. A highly fragmented portion of the global freight forwarding market comprises non-dominant players. To grab the numerous opportunities available, forwarders must embrace proven technologies, become more digitized and implement an optimized way of working.

Customer demands keep putting freight forwarders under increased pressure for cost reduction and asking for value services. Improving customer experience is an established way of driving sales. With a visible scope to penetrate the market, get the help of technology to improvise, gain momentum and expand your network.

Change the way of handling business

Technology provides a platform to bring to life the potential that was untapped or even invisible. The smart use of technology tightens the gaps and puts the impetus on being agile to market demands. For this reason, a recognized freight forwarding software enables you to:

  • Handle your complete documentation online
  • Have the capability to scale up quickly
  • Provide faster quotes to your customers
  • Enhance collaboration between teams

Using technology and the right supporting software for freight, you can turn prospects into customers systematically. An agile company can meet and fulfill dynamic market demands as it is aware of its assets and capabilities in real-time.

Boosting Profitability by Automation

With increased volumes that your company handles, data about transactions, pending bills, invoices, and account payables can be scattered and disorganized. It can also turn out to be a cause of revenue leakages. When you use freight management software, every inbound and outbound transaction is recorded and presented in easy-to-follow reports, so you have visibility of your profits, dues to be paid and received.

With automation, you can handle up to 45% of repetitive work. This gives you the flexibility to focus on other problem-solving and innovative ideas.

Way forward for Small Scale Forwarders

Without technology, traditional forwarders even take days to respond to customer quotations. The advent of technology has led to instant shipping quotes. Customers getting a feel of instant quotes would not like to wait longer. For traditional forwarders, it means digitize or don’t expect to survive.

Technology adoption has picked up even more pace since the Covid-19 pandemic, with forwarders choosing cloud-based freight management software to support remote working. Digitization of processes from booking to documentation handling brings multiple benefits to customers and logistics providers. Choose technology today and reap immediate gains irrespective of the size of your organization.

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